Marketing & AI: What Your Business Needs to Know in 2020

By admin / January 24, 2020

2 min read

Forbes magazine’s recent article, “Nine AI Marketing Trends Set To Explode In 2020,” is a great resource for anyone wanting to keep up with the latest developments in artificial intelligence (AI) for marketing and online revenue growth. It highlights the benefits of new AI technologies and the different ways these technologies can help your business be more efficient, provide a better customer experience and expand profitably.

Here’s a quick summary of the article:

On Target

While marketers already use it for product and digital campaign recommendations, AI will increasingly be employed for data-driven audience targeting as it delivers higher rates of success. With AI, marketers will not only be able to profile buyers based on their past actions, but also improve retention by driving customers back into the sales funnel. AI applications like, are already doing this by combining CRM, website and ad platform data to develop highly-focused loyalty campaigns. This kind of advanced audience targeting will help companies scale significantly at a much lower cost.

Getting ‘Real-time’

Online brands will also use AI to execute a variety of ‘real-time’ interactions with customers. Marketers, with help from AI, can modify responses to customer feedback in real-time, and deliver perfectly tailored messages to the right customer, at the right time. “Send Time Optimization” is likely to become a very popular phrase as more online brands start using automated AI to send digital messages to individuals when they are most likely to engage with the brand online.

What They Need

As AI-powered chatbots and voice assistants become more sophisticated, they’ll be able to use customer data to understand a consumer’s unique combination of needs. This provides marketers with more opportunities to interact with consumers and make online shopping less about “if you like this” and more about “have you thought about this.”

Better & More Content

Another time-consuming task that AI will simplify for marketers is a strategy for content development. By analysing results from a company’s existing content, AI will be able to develop content strategies significantly faster than any individual. Content development will likely become far less tedious and the success of the content created will much greater.

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